Mrs. Huang, a 94-year old immigrant, and her spouse had to move to a hotel during the pandemic because of renovations in their senior building. The hotel was far from Asian markets, had no Chinese-language TV channels, and no safety features, such as grab bars. Furthermore, its staff only spoke English. Thus, Mrs. Huang felt completely cut off from her community.

During the 15-month hotel stay, Family Bridges’ Hong Fook Center staff provided key services to them and 10 other clients in the same situation. We delivered daily hot meals and food and called them often to make sure their physical and emotional needs were met. To advocate for these clients, our social workers regularly contacted hotel staff, including securing free Wi-Fi so our clients could get news and entertainment in Chinese. Our rehabilitation team provided essential equipment, such as bed rails. Intensive case management was also provided to maintain continuity of services.

When Hong Fook Center reopened, Mrs. Huang stopped worrying and feeling isolated. She benefitted from its services and enjoyed socializing with her peers, playing her favorite bingo game, and doing therapeutic exercises.
Contributed by Jenny Szeto

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